Return Policy

ART2LIFE STORE & RETREAT SHIPPING, REFUND AND RETURN POLICY

Shipping

Please allow 1-2 business days for order fulfillment. All orders are shipped via UPS Ground, unless otherwise noted. U.S. shipping and billing addresses only.

Physical Item Returns

Art2Life will refund or exchange the full merchandise value up 30 days from the time of purchase. For faster processing, we recommend items be returned in their original packaging and resalable condition. Return freight that is sent back to Art2Life is the responsibility of the customer unless the item received arrived damaged or the item received was not what was ordered. Art2Life is not responsible for lost or stolen packages.

Limitations of Liability

By making a purchase from Art2Life, you agree that Art2Life is not responsible for any damage or harm caused by the receipt, possession, storage, use or misuse of the products it sells or the services it provides. You agree that Art2Life shall not be liable for any loss arising from the use of its services or the goods it sells, including but not limited to direct, indirect, special, and consequential losses (e.g., damages caused due to delay, damage caused to artwork, or loss of expected or anticipated profits). Notwithstanding the foregoing, should Art2Life be found liable for any damages, you agree that such liability shall be limited to a maximum of the amount you paid for the product, item, or service at issue. You acknowledge and agree that you bear all risk associated with the receipt, possession, storage and use of products purchased from Art2Life and that you should test the product or service before applying it or otherwise using it in a way. Art2Life is not responsible for use of product or damage for anything other than the product’s intended use.

How to Return Physical Items

When returning items, please include a copy of your order receipt or order number. If your receipt is not available, please notify us at in**@******fe.com with your name, contact information, and approximate date of purchase.

Art2Life Destination Retreats

Art2Life Retreats are non-refundable. We provide you with recommended travel insurance upon reserving your spot. If you need to cancel due to an emergency or illness, you’ll need to work with the insurance companies for reimbursement–not us.

Trip Cancellation & Trip Interruption 

Protect your travel investments and recover nonrefundable prepaid costs if your trip is canceled or interrupted for an eligible reason.

Popular eligible reasons include: 

  1. Sickness, injury, or death (Of you, a traveling companion, family member, business partner, or host at destination)
  2. Theft of passport or visa
  3. Quarantine, hijacking, jury duty, subpoena, or kidnapping
  4. Common carrier cancellation/ delay due to severe weather, mechanical breakdown, strike, or FAA mandate (5 hours)
  5. Natural Disaster
  6. Adverse Weather Conditions
  7. A civil disorder

Art2Life is not responsible for any differences in refund amounts due to variations in currency exchange rates, or service fees incurred by your financial institution.

If you do have to cancel and have received a Retreat Art Kit from A2L, you will have two options. You can return the retreat art kit to A2L, or you can purchase the kit for the full retail price, plus the cost of shipping (just click here to purchase – when you check out, be certain to write in the notes section that you already have the art kit). To return the art kit to A2L, please send it to the following address:

Art2life LLC
480 Gate 5 Road, Suite 300W
Sausalito, CA 94965

Health and Wellness Policy

In the event that a participant becomes ill during the retreat due to any illness, including COVID, they are solely responsible for communicating directly with the retreat venue regarding any medical needs or support. Art2Life staff are not able to provide medical assistance or coordinate healthcare on behalf of participants.

To ensure the safety and well-being of all attendees, we reserve the right to request that any participant showing signs of contagious illness isolate from group activities and communal spaces until they are no longer symptomatic. This is to protect the health of the broader retreat community and maintain a safe environment for all.

Please note all shared accommodations are co-ed unless otherwise specified. The Retreat fee covers full room and board and Art Kits. Retreat participants are responsible for incidentals not included in the price.

Spaces are reserved for those individuals who will be participating in the retreat. 

Mobility Requirements

Participants must be able to independently navigate the retreat property, including walking from their accommodations to the retreat tent and other communal areas. Please note that this may involve traversing uneven terrain such as sand, hills, or gravel pathways.

If you have mobility limitations or concerns, we strongly encourage you to contact us in advance to discuss whether this retreat environment will be accessible and comfortable for you.

This retreat is not suitable for individuals with limited or impaired mobility.

SCHEDULE OF PAYMENTS FOR RETREATS. A payment of 1/3 of the retreat fee is required when you register for the retreat. The remaining two payments will be automatically deducted from your account based on the following schedule:

2nd payment: 30 days after signing up (2/3 of the full retreat fee)

3rd and final payment: 60 days after signing up (remaining balance)

For items not mentioned above, please contact Customer Care by submitting a request via email at in**@******fe.com with your original order number, full name, description of product, and reason for contacting.